Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

These Terms and Conditions ("Terms") govern the sale and provision of support services ("Services") offered by Odoo Support Centre  ("Company") to its clients ("Client"). By engaging with the Company's Services, the Client agrees to these Terms.

1. Scope of Services

  • Definition of Services: The business provides various support services, including but not limited to installation, maintenance, troubleshooting, and training related to software and hardware products.
  • Statements of Work (SOW): Specific details regarding the Services will be outlined in a Statement of Work, which must be signed by both parties. Each SOW will include project scope, deliverables, timelines, and fees.

2. Acceptance of Terms

  • Agreement: By signing a SOW or accepting the Services, the Client agrees to these Terms. Any conflicting terms in a SOW will take precedence over these Terms.
  • Modifications: Changes to these Terms must be made in writing and signed by both parties.

3. Payment Terms

  • Fees: The Client agrees to pay all fees as specified in the SOW within 5 days of receipt of the invoice. Payments must be made in the denominations in which the invoice is issued in .
  • Late Payments: Late payments may incur interest at a rate of 10% per month until paid in full.

4. Client Responsibilities

  • Cooperation: The Client agrees to provide necessary access and cooperation to enable the Company to perform the Services effectively.
  • Documentation: The Client must accept documentation of services performed as certified by Company employees.

5. Warranties and Disclaimers

  • Service Quality: The Company warrants that Services will be performed in a professional manner consistent with industry standards.
  • Limitation of Liability: To the maximum extent permitted by law, the business disclaims all warranties, either express or implied, including but not limited to merchantability or fitness for a particular purpose.

6. Confidentiality

  • Both parties agree to maintain confidentiality regarding proprietary information exchanged during the term of this agreement.

7. Termination

  • Either party may terminate this agreement with written notice if the other party fails to comply with any material term or condition after a reasonable cure period.

8. Governing Law

  • This agreement shall be governed by and construed in accordance with the laws of Kenya

9. Dispute Resolution

  • Any disputes arising from this agreement shall be resolved through arbitration in accordance with the rules of and both parties consent to such jurisdiction.

10. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

By engaging with our Services, you acknowledge that you have read, understood, and agree to these Terms. For any questions regarding these Terms, please contact info@optimerceconsult.co.ke or +254 705 892 090